Making Calls

Making a call with your phone does not require a leading 9. You can dial on-hook or off-hook.

To dial on-hook

1. Dial the phone number.
2. Pick up the handset, press headset, press speaker or press Dial softkey

To dial off-hook

1. Pick up the handset, press headset or press speaker
2. Dial the phone number
3. Press Dial softkey

Calls to the US and Canada are all dialed using 10 or 11 digits.

Making International Calls 

To dial an international call

1. Dial the international call code 011.
2. Dial the country code.
3. Dial the local number.

International calling is commonly disallowed to prevent toll fraud.

Extension Dialing

Extensions on your system can be dialed using their 3-to-4 digit extension or by pressing the button on your phone corresponding to the desired extension.

Intercom

VoIP phones provide an intercom feature that allows you to instantly connect to other phones within your office. Intercom functionality is ideal for announcing visitors or asking a quick question.

When one phone intercoms another extension, it does not ring the other phone. Instead, the other phone will beep, and then its microphone and speaker turn on.

To intercom

1. Dial 08 ext. For example, to intercom extension 100, dial 08100.

Receiving Calls

When a call comes in, you can answer it via a headset, speakerphone, or handset.

• To answer a call using a handset – Lift the handset off-hook.
• To answer a call using a speakerphone – Press the Speaker button.
• To answer a call using a headset

Usage depends on how the headset is connected. Often, you'll press the button on the headset or press the headset button on the phone.

Voicemail

Accessing Voicemail

To access voicemail

1. Press the Envelope button on your phone to access your voicemail box or dial 5001 if you cannot identify the voicemail button.

2. If you subscribe to multiple mailboxes, a list of mailboxes may appear. Select the mailbox you want to access.

When prompted, enter your voicemail pin (Created from your welcome email) and then press #.

To access another personʼs mailbox

1. Dial 5000.
2. When prompted, enter the other personʼs extension number
3. Enter the voicemail PIN of the other personʼs mailbox, followed by #

Setting Up Your Mailbox

The first time you log in to your mailbox you are walked through recording your name for the directory and recording your personal greeting.

The name recording is for the dial-by-name directory, so when someone enters the first three letters of your last name, it will play back your name recording.

The greeting plays when your mailbox is reached. It is very important to make a custom message, as many callers will not leave messages at mailboxes that have generic greetings.

Alternate Greetings

Your mailbox supports multiple greetings for different scenarios like business trips and holidays.

To record an alternate greeting

1. From your mailbox, press 6 for greetings, and then press 1 to record an alternate greeting.

2. When prompted for the greeting number press 2 for your next alternate greeting (1 is your default greeting).

3. After your recording is completed, select the active greeting by selecting option 3 in the greetings menu.

Voicemail Tree

On the next page youʼll find a voicemail tree showing what to dial for each option in your mailbox.

Message/Envelope Key = Call Voicemail or dial 5001 for your own mailbox or dial 5000 to access someone elseʼs mailbox.

To Set Up Your Mailbox

Press message envelope key on phone

Enter your password (Created from your welcome email) Press pound # Key

To Record Your Name for the Company Directory

Press 5 for the option menu Press 2 to record your name

Record your name and press pound # key when finished Press 1 to be announced in the directory

To Record Your Voicemail Greeting

Press 6 for the greetingʼs menu Press 1 to record a greeting

When prompted for the greeting number to record, press 1 (your default greeting) Record your greeting and press pound # key when finished

Press 1 select this greeting.

To Forward Your Phone to an Outside Number

From your Phone, dial star *72 + Phone number and press the # sign Or

Press the Features Softkey

Press Forward All on your Display

To Remove the Forwarding

From your Phone, dial star *73 and press the # sign

Handling Calls

Your cloud PBX features various ways to move calls around, including attended transfer, unattended (blind) transfer, voicemail transfer, park, and more. In this section, references to BLFs are the 1-touch buttons to extensions common at front- desk phones.

Blind Transfer Dialing an Extension

1. Press the Transfer key/softkey on your phone.

Attended Transfer Using a BLF Key

Attended transfer allows you to speak to the transfer recipient prior to completing the transfer while the caller is on hold.

1. Press the Transfer key/softkey on your phone.
2. Press the recipientʼs BLF key.
3. Announce call.
4. Press Transfer softkey.
5. Hang-up

Transfers to External Numbers

A transfer can also go to an external number such as a cell phone. Follow the Blind Transfer directions above but instead of dialing an extension, dial a 10-digit phone number.

Voicemail Transfer

Voicemail transfer goes straight to the recipientʼs voicemail box without ringing the recipientʼs phone.

To transfer a caller directly to a voicemail box without ringing the telephone

• Press Transfer Key/softkey and dial a 03 prefix before the extension. For extension 111ʼs voicemail, for example, blind transfer to 03111.
• Press Blind Transfer softkey and Hang Up

Park and Hold

On your phone system, hold is a local function. This means a call held on your phone cannot be picked up at another station. Park is a system-wide function. This means a call parked at one phone may be picked up by any phone.

To park a call

1. Press the Home Key (far left softkey under LCD screen)

2. Press any available Park Key (Ie: Park 1, Park 2 or Park3) with a Green LED lit.

3. Hang Up

To retrieve the parked call

1. Go to any telephone and either Lift the Handset or Press Speaker

2. Press the Park Key where the caller was parked to be reconnected with the caller

3-Way Conference

To make a 3-way conference

1. Call or be called by the first participant in the conference.

2. Press the Conference key and then dial the second participant.

3. After the second participant picks up, press Conference again to connect everyone.

Do Not Disturb

While the telephone set is idle

Click Save

Changing Ring Tones

1. With your phone idle
2. Press the center of the Navigation Dial
3. Arrow down and right to Option “6”
4. Press the center of the Navigation Dial
5. Arrow down to “Call Settings”
6. Arrow Right
7. Select Account 1
8. Arrow Right
9. Arrow Right through the different choices and click Save
10. Samples of the available ring tones will be provided for each tone