Logging in to Axx Chat

1. Open your browser and navigate to the Axx Chat Login Page: https://axxchat.axxessnetworks.com/
   
   Enter your Username/Email and Password. Click Log In.
2. A pop-up window for the Axxess Portal login will appear.
   Enter your Portal Login credentials and click Log In.
   

Conversations

Select the Conversations Tab

Conversation Screen

• From the Conversation Screen, you can continue any current conversations listed on the left-hand side.
• To start a new conversation, click the New Conversation button in the top-right corner.

To Start A New Coversations

Contacts

Select the Contacts Tab

Contact Screen

Go to the Contact Screen to view your current contacts and to Edit Contacts.

To Add Contacts

Select the New Contact Button

Canned Responses

Select the Contacts Tab

Canned Responses

Select the Canned Responses Tab

Canned Response Screen

Go to the Canned Response Screen to view, edit, or add responses.

Add New Responses

• To create a new response, click the Add New Response button.
• A Response Window will appear.

Profile

Select the My Profile Tab

Open the My Profile screen.

• Under the Account Detail tab, update your user information as needed.

To change your password:

• Select the Change Password tab.
• Enter your new password and confirm it.
• Click Save.

To View statistics:

• Select the Statistics tab.
• Check your Address Book and Loaded Contacts statistics.

Blast

Overview

Blasts are a great way to send the same message out to a list of contacts, often used for marketing, staff alerts and organization notification systems.

Screenshot of blasts screen

Creating / Editing a Blast

1. Click "Send New Blast" button on the top right of the screen.
2. Complete all required fields, as denoted by a red asterisk.+
   Blast Status
   Draft- This will save the blast in a draft state, allowing you to come back and edit it before sending or scheduling in the future.
   Send Now- This will queue the blast up to be sent in the next several minutes. Schedule- This option will allow you to choose a timezone, date and time to send the blast.
   Compliance Footer
   The Compliance Footer will automatically be appended to the message body. It is recommended that your compliance footer includes identifying information about the sender, a brief explanation as to why you are contacting them (e.g. to discuss order details, appointments, etc.), and how they can opt-out from receiving future communications (e.g. Reply STOP to unsubscribe.).
3. Click "Save Blast" to save or schedule your blast.
   Note: We currently utilize a simple time-based queueing system to send out blasts. Users and account types have varying limitations on the volume at which they can send / accept messages in bulk. If you experience deliverability issues with blasts, please consider your carrier limitations and plan your blasts accordingly.

Deleting a Blast

1. You can delete blasts that are in Draft or Scheduled status. First, select blast that you would like to delete from either the Draft of Scheduled tab.
2. Next, scroll to the bottom of the edit blast drawer. Click "Delete Blast" to open the confirmation prompt.
3. Click "OK" to confirm deletion of the blast.

Best Practices

• You should always obtain proper opt-in before sending out marketing campaigns to contacts.
• Identifying your brand and an opt-out option in the compliance footer helps to build trust with your recipients.
• Be mindful of the length and content of your message.
• Avoid content that might be considered spammy.
• Try to avoid using URL shorteners as receiving carriers often block links from popular services like bit.ly or goo.gl.
• When sending a high volume of messages, it is recommended that you register a campaign and brand with The Campaign Registry

( https://www.campaig nreg istry .com/ ) for the best deliverability.

• Do not send messages related to S.H.A.F.T. (Sex, Hate, Alcohol, Firearms, Tobacco--including cannabis)

Reminder

Overview

Create reminders to send scheduled messages to individual contacts.

Screenshot of Reminders

Tip:

Dates that have messages scheduled have a blue dot identifier above the day number.

Creating a Reminder

1. Choose the date on the calendar for which you would like to schedule the reminder.
2. Click "Create Reminder"
3. Select a contact as a recipient.
4. Select a timezone and time at which to send the message.
5. Enter your message.
6. Click "Save"

Editing a Reminder

Drip Campaign

Overview

Drip campaigns allow you to apply a scheduled set of messages to a contact based on intervals of your choosing. Any replies received from the contact will break any future drips that have not yet been sent.

Drip campaign overview

Creating / Editing a Drip Campaign

To create a new drip campaign, click the "Create New Campaign" button on the top right of the screen.

To edit an existing drip campaign, locate the drip campaign that you would like to edit from the list and click the "View" link under the "Actions" column to open the edit drawer.

Tip: We recommend setting the campaign name to something that will easily allow you to identify the campaign and it's contents when applying the campaign.

To add a drip to a campaign, click the "Add Drips" button to add a row. Enter the drip campaign message into the textarea and then select your drip campaigns interval, calculating it from time of application.

Tip: We recommend that you allow at least one day in between each drip interval to prevent your contact from becoming annoyed and opting-out of your message.

When you are done editing the campaign and individual drips, remember to click the "Save" button on the bottom right of the drawer to save your changes.

Deleting a Drip Campaign

1. Locate the drip campaign that you would like to delete from the list.
2. Click the "Delete" link under the "Actions" column. You will be prompted to confirm deletion of the campaign.
3. Click "OK" to confirm deletion.