AxxOmni Admin Agent Chat Guide
Account Login Navigate to https://axxomni.axxessnetworks.com/ in your web browser Enter your Company, Account, and Password. If your system administrator has linked your tenant to a domain, you do not need to enter the Company name. Click Sign In to access the system. Note: For the Account field, you can use either your username or your email addre...
AxxOmni Agent User Guide
This guide is for agents of the Team who need to use the Customer Experience (CX) system to delight customers with smarter conversations . Getting Started Account Login Enter your Company Name, Account, and Password. If your tenant is already linked to a domain by the system administrator, you donʼt need to enter the Company Name. Click the Sign In ...
AxxOmni Quick Start Guide for Web Chat
This article acquaints you with the features that Axx Omni Web Chat provides and the steps you need to take to start using Web Chat, involves creating your team, configuring the features you want to use, customizing the look and feel of the Web Chat window, so it looks good on your website, and then adding the chat widget to your website once you ar...
AxxOmni Troubleshooting FAQ
How to Generate a HAR File for Troubleshooting When any complex issues arise on your websites using Axx Omni, the Support team may require additional information from you to troubleshoot the issue. This information includes the network requests generated in your browser while a problem is still in occurrence. The Support team may request you to reco...
AxxChat Android OS App
Download from the Play Store Unlock your phone Unlock your phone and make sure itʼs connected to the internet (Wi-Fi or mobile data). Open the Google Play Store Look for the white shopping bag icon with a colorful play (▶️) button on your home screen or in your app drawer. Search for the Axx Chat App Tap the search bar at the top. Type “Axx Chat...
AxxChat IOS App
Download from the App Store Unlock your phone Unlock your phone and make sure itʼs connected to the internet (Wi-Fi or mobile data). Open the App Store Look for the blue App Store () on your home screen or in your App Library. Search for the Axx Chat App Tap the search bar at the top. Type “Axx Chat” and press the search icon. In the search resu...
AxxChat Web App
Logging into Axx Chat Open your browser and navigate to the Axx Chat Login Page: https://axxchat.axxessnetworks.com/ Enter your Portal Login credentials and click Log In. Conversations Select the Conversations Tab Conversation Screen From the Conversation Screen, you can continue any current conversations listed on the left-hand side or start new ...
AxxAIVoice End User Guide
Log Into Axx AI Voice From the Manager Portal, click Recording. Axx AI Voice Main Menu Let Axx AI Voice Learn About Your Business From Main Menu, click Start. Enter your website address and click go Note If you do not have a website, select the I donʼt have a website checkbox. You will be prompted to enter details about your company manually. ...
AxxDesktop Training Guide
Accessing Axxess Desktop Axxess Desktop can be accessed from the portal. Open one of the following URLs and login with your Login name and password created from your welcome email East Coast – https:// portalphl.axxessnetworks.com West Coast –https://portalla.axxessnetworks.com At the top of your screen youʼll see the Apps dropdown, click Axxess De...
AxxHD Browser Permissions Settings
AxxHD Chrome Permissions Settings How to give microphone, speaker and camera permission access in your browser. Allowing Permissions Open the meeting invite and click the meeting's link Once the page loads, the permission choice menu for your Camera and Mic will show. Select Allow While visiting this Page or Allow this time (Next time it will ask th...
AxxHD (Legacy Outlook): Disable Microsoft Teams Meetings
AxxHD Legacy Outlook Settings Step-by-step guide to add prevent Teams from inserting a meeting as the default meeting provider. Note: Reference images provided below have been taken in Dark mode. Step 1 Open the Outlook application and locate the File menu option. Step 2 Click on Options in the bottom left corner. Step 3 On the Outlook Opt...
Scheduling an AxxHD Meeting (Legacy Outlook)
Scheduling an AxxHD Meeting (Legacy Outlook) Step-by-step guide on how to schedule an AxxHD meeting using the legacy outlook application. Step 1 Step 2 Step 3 Click on Add a Meeting. This will insert meeting information. Step 4 Click Send to officially create and schedule the meeting....
AxxHD Mobile IOS User Guide
AxxHD User Guide for IOS Download Mobile App From the app store, search for Axx HD in app store. Click Get/Install to download the mobile app. After the App has installed, click Open. Select Login Select Login. Then enter your portal login name and password, once you have filled in the required information, click next. How to Start a New Meeting C...
AxxHD Web-App/App User Guide
How To Schedule a Meeting Click Schedule Enter a Title for your Meeting Choose Date, Time and Duration Add an Optional Description Recording-Set your Recording and/or Transcription Preferences (Premium feature, Check with account admin to see if you are subscribed) Set up a Recurring Meeting by clicking on 'Set to repeat' with daily, weekly or month...
Install the AxxHD Add-in (Legacy Outlook)
A step-by-step guide on how to install the AxxHD Add-in into the legacy version of Outlook. Step 1 Open Outlook. Click File. Step 2 Click Manage Add-ins Step 3 In the Add-ins for Outlook screen, search for Axx HD. Step 4 Locate Axx HD on the list. Click Add. ...
AxxFax End User Guide
AxxFax Portal Login How to send a fax using your Axxess Networks Portal Open the following URL and login with your Login name and password, provided by your Administrator East Coast – https://portalphl.axxessnetwork West Coast –https://portalla.axxessnetworks.com Fax Icon Click on Fax Icon as pictured below. Sending a Fax To Send a Fax, Click Send...
AxxMobile for Android OS
Download & Install The first steps are downloading and installing the AxxMobile application. Downloading To install the AxxMobile app; go to the Google Play Store on your android device by clicking on the Play Store app icon (As shown below) Search for AxxMobile and select the one by Axxess Networks (as shown below) Click on Get/Install and al...
AxxMobile for Apple IOS
Axx Mobile iOS User Guide A guide to setup and configure Axx Mobile on your iOS device Download & Install The first steps are downloading and installing the application Locate and Install Axx Mobile Open the App Store on your iOS device. Search for AxxMobile and select the one by Axxess Networks (Should have this icon) Click on Get/Install a...