AxxOmni Admin User Guide
Getting Started With Axx Omni Account Login Enter your Company, Account, and Password. If your system administrator has linked your tenant to a domain, you do not need to enter the Company name. Click Sign In to access the Cloud CX system. Note: For the Account field, you can use either your username or your email address. Two-Factor Authentication ...
AxxOmni Agent User Guide
This guide is for agents of the Team who need to use the Customer Experience (CX) system to delight customers with smarter conversations . Getting Started Account Login Enter your Company Name, Account, and Password. If your tenant is already linked to a domain by the system administrator, you donʼt need to enter the Company Name. Click the Sign In ...
AxxOmni New Tenant Build (Very Basic)
Company Information Company Name This field captures the official name of the company or organization registering for the platform. It will be used throughout the system for identification and branding purposes. Company/Organization Size This field indicates the approximate number of employees or team members within the organization. It helps tailor...
AxxOmni Quick Start Guide for Web Chat
This article acquaints you with the features that Axx Omni Web Chat provides and the steps you need to take to start using Web Chat, involves creating your team, configuring the features you want to use, customizing the look and feel of the Web Chat window, so it looks good on your website, and then adding the chat widget to your website once you ar...
AxxOmni Troubleshooting FAQ
How to Generate a HAR File for Troubleshooting When any complex issues arise on your websites using Axx Omni, the Support team may require additional information from you to troubleshoot the issue. This information includes the network requests generated in your browser while a problem is still in occurrence. The Support team may request you to reco...
AxxChat Android App
Download from the Play Store Unlock your phone Unlock your phone and make sure itʼs connected to the internet (Wi-Fi or mobile data). Open the Google Play Store Look for the white shopping bag icon with a colorful play button ▶ on your home screen or in your app drawer. Search for the Axx Chat App Tap the search bar at the top. Type “Axx Chat” and p...
AxxChat IOS App
Download from the App Store Unlock your phone Unlock your phone and make sure itʼs connected to the internet (Wi-Fi or mobile data). Look for the blue App Store on your home screen or in your App Library. Tap the search bar at the top. Type “Axx Chat” and press the search icon. In the search results, find Axx Chat. Open the App Store Search for the ...
AxxChat Web App
Logging in to Axx Chat Open your browser and navigate to the Axx Chat Login Page: https://axxchat.axxessnetworks.com/ Enter your Username/Email and Password. Click Log In. A pop-up window for the Axxess Portal login will appear.Enter your Portal Login credentials and click Log In. Conversations Select the Conversations Tab Conversation Screen From t...
Welcome to AxxChat
Axx Chat Welcome to your teamʼs developer platform Axx Chat Guides and Documentation Center! Welcome to the Axx Chat Documentation Center — your go-to resource for everything Axx Chat. Here youʼll find step-by-step guides, FAQs, and support documents for Android, i OS, and Web Chat, making it easy to get started and stay connected. Axx Chat Android ...
Welcome to AxxAIVoice
Welcome to your teamʼs developer platform Axx AIVoice Guides and Documentation Center! Welcome to the Axx AIVoice Guides and Documentation Center. Learn all there is to know about Axx AIVoice and so much more! AxxAlVoice User Guide AxxAlVoice combines the power of Al with advanced voice technology to deliver smarter, more efficient communication for...
AxxAI Voice End User Guide
Log Into Axx AI Voice From the Manager Portal, click Recording. Axx AI Voice Main Menu Let Axx AI Voice Learn About Your Business From Main Menu, click Start. Enter your website address and click go If you do not have a website, select the I donʼt have a website checkbox. You will be prompted to enter details about your company manually. If Website ...
AxxAI Voice
Axx AI Voice End User Guide Table of Contents Log Into Axx AI Voice 1 Let AI Voice Learn About Your Business 2 How to Choose AI Voice 5 Auto Attendant Message 7 How to Edit Menu Options 8 To Create the File 10 How to Add a Greeting to an Auto Attendant 11 On-Hold & Queue Marketing Message 11 Create a Compilation 12 Log Into Axx AI Voice From the...
AxxDesktop Training Guide
Accessing Axxess Desktop Axxess Desktop can be accessed from the portal. Open one of the following URLs and login with your Login name and password created from your welcome email East Coast – https:// portalphl.axxessnetworks.com West Coast –https://portalla.axxessnetworks.com At the top of your screen youʼll see the Apps dropdown, click Axxess De...
AxxHD Browser Permissions Settings
Axx HD Chrome Permissions Settings How to give microphone, speaker and camera Permissions in your Browser. Allowing Permissions Open The Meeting Invite and Click The Meetings Link Once the Page Loads. The Permission Choice Menu for your Camera and Mic. Select Allow While visiting this Page or Allow this time (Next time it will ask the permissions op...
AxxHD User Guide for IOS
Axx HD User Guide for IOS Download Mobile App Download Mobile App From the app store, search for Axx HD (Axx HD in app store). Download mobile app. After App has installed, Open Axx HD Select Login Select Login Select Login Enter your portal login name and password, select next. How to Start a New Meeting How to Start a New Meeting From the Dashboar...
AxxHD User Guide
Axx HD User Guide How To Schedule a Meeting How To Schedule a Meeting Click Schedule Enter a Title for your Meeting Choose Date, Time and Duration Add an Optional Description Recording-Set your Recording and/or Transcription Preferences (Premium feature, Check with account admin to see if you are subscribed) Set up a Recurring Meeting by clicking on...
Install Outlook AXXHD ADD IN
Open Outlook Click On File Manage Add Ins Click On Manage Add Ins AXXHD Search Once the Add Ins For Outlook Page Pops Up, Search For Axx HD Add AXXHD Click On Add In the Axx HD App Result Box Axx HD Button is Now In Outlook Go to Calendar In Outlook and Start to Create a Meeting and Axx HD will be in the Ribbon Bar...
Welcome to AxxHD
Welcome to Axx HD Welcome to Axx HD Welcome to your teamʼs developer platform Axx HD Guides and Documentation Center! Welcome to the Axx HD Guides and Documentation Center. Learn all there is to know about Axx HD and so much more! Axx HD Axx HD makes it easy to start, manage, and enjoy better meetings. No downloads. No confusion. Just a platform tha...
AxxFax End User Guide
AxxFax Portal Login How to send a fax using your Axxess Networks Portal Open the following URL and login with your Login name and password, provided by your Administrator East Coast – https://portalphl.axxessnetwork West Coast –https://portalla.axxessnetworks.com Fax Icon Click on Fax Icon as pictured below. Sending a Fax To Send a Fax, Click Send...
AxxMobile for Android OS
Download & Install The first steps are downloading and installing the AxxMobile application. Downloading To install the AxxMobile app; go to the Google Play Store on your android device by clicking on the Play Store app icon (As shown below) Search for AxxMobile and select the one by Axxess Networks (as shown below) Click on Get/Install and al...
AxxMobile for Apple IOS
Axx Mobile iOS User Guide A guide to setup and configure Axx Mobile on your iOS device Download & Install The first steps are downloading and installing the application Locate and Install Axx Mobile Open the App Store on your iOS device. Search for AxxMobile and select the one by Axxess Networks (Should have this icon) Click on Get/Install a...