Download & Install
The first steps are downloading and installing the AxxMobile application.
Downloading
- To install the AxxMobile app; go to the Google Play Store on your android device by clicking on the Play Store app icon (As shown below)
- Search for AxxMobile and select the one by Axxess Networks (as shown below)
- Click on Get/Install and allow the program to download to your device.
- Once installer is complete; you can close the Play Store and click on Axx Mobile app icon.
Logging into AxxMobile
You should now be at the login screen (as shown below).
Username & Password
Your username corresponds to your extension number, followed by the '@' symbol and your domain name (yourdomainname.com). Please note that this information will be provided to you separately.
Remember
Sensitive information, such as your password, will be given to you by your network administrator. Please check with them for any information.
Phone Permissions
Be Advised!
Some Android phone models may look different or have different looking permission windows that pop up. No matter what device you're using; allow access to everything for AxxMobile.
You should now be able to login using your credentials and you should get a few confirmation screens informing you that the app needs permission to access your Contacts, Microphone, Camera, Etc.. Click on "While Using This App" or "Always Allow" when you get the permission request popup.
Remember
Make sure to allow for notifications.
Quickdials
Quickdials may be entered by the user from either the mobile app or web phone in the user portal.
Remember
Your favorites in Netsapiens will automatically load first. Anything additional will be added manually after.
Add a Quickdial from the AxxMobile App
To add a Quickdial from the mobile app; click 'star'(as shown below)
You can now click + (plus) button to add Quickdial (as shown below)
You should now be presented with the following screen:
When you have added the necessary information; click on the ✓ button.
Choose the Address Book to add a Quickdial from your personal Contacts. Choose Web Service to add a Quickdial from the Portal (as shown below)
Once you choose the new Quick dial, click check ✓ symbol.
History Tab
The History Tab allows you to view All Calls
Additional Call Information
To see additional Information about the call, press the Information Icon.
Example
Press the Handset Symbol next to the call to redial.
Press the Handset Symbol next to the call to redial.
Keypad Tab
Where you go to dial a number
Dialing a Phone/Extension Number
To make a call
Input a phone number or extension number and press the green handset to dial.
Example
- Dial Phone #
- Click call button
Voicemail Box
Press to Voicemail Box icon to connect to your voicemail (as shown below)
You will be prompted to enter your password and press the # key.
Settings
Configure various settings for AxxMobile
Accessing Settings
From the Keypad Tab, press the Menu '
' icon and select 'Settings' (Shown in example below)
Settings will allow you to change your Preferences.
WARNING!
Do NOT click on 'Reset Application'!
Do Not Disturb (DND)
Accessing Do Not Disturb
From the Keypad Tab, click your name on the top lefthand side of the display. Use the slider next to Do Not Disturb to enable and disable. (As shown below)
The "Training Phone" should have your name
The next screen will allow you to either Enable or Disable your DND settings. Hit the 'Close' button when you are satisfied with your configuration.
Contact Tab
Walks you through using the Contact Tab
Search for a Contact
Click the search box to search for a contact
Dial from Contacts
Click the Phone icon to Dial the selected Contact
Send a message from Contacts
Click the message icon to send a message to the selected contact
After clicking the 'message' icon; you will get to the part where you can type your message.
When you have finished typing your message, hit the Send button.
Demo User |
This is the Contact's name that you are currently messaging. |
'Send' |
Sends the message to 'Demo User' |
Messages Tab
The Messages Tab allows a user to chat with other users and text If SMS is enabled.
Select 'Internal User' and then select the 
'New Message' button to open a new message window (As shown below)
Select the contact that you want to send the message to and then type the message that you want to send.
When you have completed your message, hit the 
button to send your message.
Voicemail Tab
The Voicemail Tab enables users to easily manage their voicemail messages by playing, forwarding, saving, and deleting them. Additionally, users can customize their settings to modify answering rules, record personalized greetings, and adjust voicemail notification preferences.
Accessing Voicemail
Click on the voicemail icon on the top right of the screen (as shown below)
|
Plays voice messages |
|
Forwards messages to another mailbox |
|
Saves message to saved folder in mailbox |
|
Deletes messages |
Play
Forward
Save
DeleteView Toggle
Click toggle to view new, saved, and deleted voicemails.
User Settings
Different user settings found in Axx Mobile
Answering Rules
Enable answering rules if multiple answering rules have been programmed.
Inbox
Change inbound voicemail message options.
Record Greetings
1. First, click the speaker icon (as shown below)
2. Make sure to follow the prompts once the device rings.
Unified Messaging
Change email notification settings
Most Used Notification Settings
