AxxOmni Admin User Guide

Getting Started With Axx Omni Account Login Enter your Company, Account, and Password. If your system administrator has linked your tenant to a domain, you do not need to enter the Company name. Click Sign In to access the Cloud CX system. Note: For the Account field, you can use either your username or your email address. Two-Factor Authentication ...

AxxOmni Agent User Guide

This guide is for agents of the Team who need to use the Customer Experience (CX) system to delight customers with smarter conversations . Getting Started Account Login Enter your Company Name, Account, and Password. If your tenant is already linked to a domain by the system administrator, you donʼt need to enter the Company Name. Click the Sign In ...

AxxOmni New Tenant Build (Very Basic)

Company Information Company Name This field captures the official name of the company or organization registering for the platform. It will be used throughout the system for identification and branding purposes. Company/Organization Size This field indicates the approximate number of employees or team members within the organization. It helps tailor...

AxxOmni Quick Start Guide for Web Chat

This article acquaints you with the features that Axx Omni Web Chat provides and the steps you need to take to start using Web Chat, involves creating your team, configuring the features you want to use, customizing the look and feel of the Web Chat window, so it looks good on your website, and then adding the chat widget to your website once you ar...

AxxOmni Troubleshooting FAQ

How to Generate a HAR File for Troubleshooting When any complex issues arise on your websites using Axx Omni, the Support team may require additional information from you to troubleshoot the issue. This information includes the network requests generated in your browser while a problem is still in occurrence. The Support team may request you to reco...